How can I contact the Neya Porto hotel?
To reach the hotel staff, please find the details for each department below:
Reception
Email: [email protected]
Phone: +351 22 245 8100
Toll-Free #: Not available
SMS: Not available
Reservation
Email: [email protected]
Phone: +351 21 841 3051
Toll-Free #: Not available
SMS: Not available
Concierge
Email: [email protected]
Phone: +351 22 245 8100
Toll-Free #: Not available
SMS: Not available
Events
Email: [email protected]
Phone: +351 21 841 3051
Toll-Free #: Not available
SMS: Not available
Restaurant
Email: [email protected]
Phone: +351 21 841 3066
Toll-Free #: Not available
SMS: Not available
Spa
Email: [email protected]
Phone: +351 21 841 3051
Toll-Free #: Not available
SMS: Not available
Reception
Email: [email protected]
Phone: +351 22 245 8100
Toll-Free #: Not available
SMS: Not available
Reservation
Email: [email protected]
Phone: +351 21 841 3051
Toll-Free #: Not available
SMS: Not available
Concierge
Email: [email protected]
Phone: +351 22 245 8100
Toll-Free #: Not available
SMS: Not available
Events
Email: [email protected]
Phone: +351 21 841 3051
Toll-Free #: Not available
SMS: Not available
Restaurant
Email: [email protected]
Phone: +351 21 841 3066
Toll-Free #: Not available
SMS: Not available
Spa
Email: [email protected]
Phone: +351 21 841 3051
Toll-Free #: Not available
SMS: Not available
Is there a parking at Neya Porto hotel ?
Our parking costs 22 EUR/night.
Valet parking: NO
Not bookable
We have an EV charging station, the cost applies per charge and it depends on your subscription plan with the provider.
Valet parking: NO
Not bookable
We have an EV charging station, the cost applies per charge and it depends on your subscription plan with the provider.
How can I provide feedback about my stay at the hotel Neya Porto?
Feel welcome to make your requests here
Which language does the staff speak at Neya Porto hotel ?
Our team speaks English, French, Portuguese and Spanish.
Is there a restaurant in Neya Porto hotel ?
Definitely, Neya Porto has a restaurant:
Restaurant VIVA PORTO:
• Mediterranean, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:30 to 15:00.
• Dinner: from 19:00 to 22:30.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required
Restaurant VIVA PORTO menu
Restaurant VIVA PORTO drink list
Restaurant VIVA PORTO website
Restaurant VIVA PORTO:
• Mediterranean, Casual Dining
• Open 7/7.
• Open all year.
• Opening times:
• Lunch: from 12:30 to 15:00.
• Dinner: from 19:00 to 22:30.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required
Restaurant VIVA PORTO menu
Restaurant VIVA PORTO drink list
Restaurant VIVA PORTO website
How can I get an invoice from the Neya Porto hotel?
To request an invoice, please send an email to: [email protected] with the following information:
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
Is there a car rental service at the Neya Porto hotel ?
Here are all the items available for rent:
Available for free:
Bike
Umbrella
External services:
- For Electric bike rental, we recommend Biclas & Triclas .
You can contact them directly at
• Biclas & Triclas - Port Rent a Bike and Tours, Rua Nova da Alfândega, Porto, Portugal
• +351 933 658 008
- For Portable wifi rental, we recommend Chip7.
You can contact them directly at
• Shopping Cidade do Porto, R. de Gonçalo Sampaio 350, 4150-365 Porto, Portugal
• +351 933 983 636
- For Car rental, we recommend Guest Services.
You can contact them directly at
• NEYA Porto Hotel, Rua de Monchique, Porto, Portugal
• +351 21 841 3051
• [email protected]
- For Motor scooter rental, we recommend Vieguini.
You can contact them directly at
• R. Nova da Alfândega 7, 4050-253 Porto, Portugal
• +351 914 306 838
• https://qt.im/uxC
- For Boat rental, we recommend Guest Services.
You can contact them directly at
• NEYA Porto Hotel, Rua de Monchique, Porto, Portugal
• +351 21 841 3051
• [email protected]
Available for free:
Bike
Umbrella
External services:
- For Electric bike rental, we recommend Biclas & Triclas .
You can contact them directly at
• Biclas & Triclas - Port Rent a Bike and Tours, Rua Nova da Alfândega, Porto, Portugal
• +351 933 658 008
- For Portable wifi rental, we recommend Chip7.
You can contact them directly at
• Shopping Cidade do Porto, R. de Gonçalo Sampaio 350, 4150-365 Porto, Portugal
• +351 933 983 636
- For Car rental, we recommend Guest Services.
You can contact them directly at
• NEYA Porto Hotel, Rua de Monchique, Porto, Portugal
• +351 21 841 3051
• [email protected]
- For Motor scooter rental, we recommend Vieguini.
You can contact them directly at
• R. Nova da Alfândega 7, 4050-253 Porto, Portugal
• +351 914 306 838
• https://qt.im/uxC
- For Boat rental, we recommend Guest Services.
You can contact them directly at
• NEYA Porto Hotel, Rua de Monchique, Porto, Portugal
• +351 21 841 3051
• [email protected]
What size are the beds at the Neya Porto hotel ?
Classic Double rooms have 2 single beds(100x200cm)
Classic Twin rooms have 2 single beds(100x200cm)
Superior Duplex Suite rooms have 1 sofa bed(120x200cm)
Classico Familiar rooms have 2 single beds(100x200cm) or 1 double bed(150x200cm) and 1 sofa bed(120x200cm)
Deluxe Premium Suite rooms have 1 double bed(150x200cm) and 1 sofa bed(120x200cm)
Deluxe Double / Twin rooms have 1 double bed(150x200cm) or 2 single beds(100x200cm)
Superior Twin rooms have 1 single bed(100x200cm)
Deluxe Familiar rooms have 1 double bed(150x200cm) and 1 sofa bed(120x200cm)
Classic Suite rooms have 1 double bed(150x200cm) and 1 sofa bed(120x200cm)
Mattresses:
• Mattress type: Innerspring.
Pillows:
• Pillow type: Down.
Classic Twin rooms have 2 single beds(100x200cm)
Superior Duplex Suite rooms have 1 sofa bed(120x200cm)
Classico Familiar rooms have 2 single beds(100x200cm) or 1 double bed(150x200cm) and 1 sofa bed(120x200cm)
Deluxe Premium Suite rooms have 1 double bed(150x200cm) and 1 sofa bed(120x200cm)
Deluxe Double / Twin rooms have 1 double bed(150x200cm) or 2 single beds(100x200cm)
Superior Twin rooms have 1 single bed(100x200cm)
Deluxe Familiar rooms have 1 double bed(150x200cm) and 1 sofa bed(120x200cm)
Classic Suite rooms have 1 double bed(150x200cm) and 1 sofa bed(120x200cm)
Mattresses:
• Mattress type: Innerspring.
Pillows:
• Pillow type: Down.
Will there be special New Year's Eve celebrations at the Neya Porto hotel?
Every year we prepare a different new year's eve offer. The programs, menus, and entertainment change every year and are available on the websites only near the festive season. However, if you'd like to know more, feel free to contact our team!
Is there a spa at Neya Porto hotel ?
Take a look at the spa details below:
•Day Spa:
-Smoking not allowed
-Pets are not allowed in this area./ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Not pregnancy friendly
-Open for hotel residents only
-Access is free for hotel residents. included:
-No age restriction
-Reservation is mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Mandatory: Slippers.
- Not mandatory: Bathrobe, swimsuit and swim cap.
- Facilities: Massage.
- Spa Menu: Link
•Day Spa:
-Smoking not allowed
-Pets are not allowed in this area./ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Not pregnancy friendly
-Open for hotel residents only
-Access is free for hotel residents. included:
-No age restriction
-Reservation is mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Mandatory: Slippers.
- Not mandatory: Bathrobe, swimsuit and swim cap.
- Facilities: Massage.
- Spa Menu: Link
What time is the check in at Neya Porto hotel ?
Standard check-in time is anytime after 15h. Even very late at night
Early check-in is subject to availability and not guaranteed.
If your room is read,y you can check-in early without extra charge.
We can guarantee early check-in upon payment of one extra night fee.
Early check-in is subject to availability and not guaranteed.
If your room is read,y you can check-in early without extra charge.
We can guarantee early check-in upon payment of one extra night fee.
Does hotel Neya Porto offer private transfer to/from airports or train stations?
We offer a private transfer service from/to Porto Airport (OPO) one way or round trip.
Starting price: 50 EUR(2 passengers+ 2 luggages)
*may vary based on the number of passengers and luggage.
This service can be requested at the time of booking, before or during your stay.
The meeting point with the driver will be confirmed with the driver once the reservation is confirmed.
Starting price: 50 EUR(2 passengers+ 2 luggages)
*may vary based on the number of passengers and luggage.
This service can be requested at the time of booking, before or during your stay.
The meeting point with the driver will be confirmed with the driver once the reservation is confirmed.
I am part of a group/event scheduled at the hotel Neya Porto, how can I book a room ?
To book an accommodation as a celebration attendee, please send an email to: [email protected] with the following information:
• Date
• Number of nights
• Event name
• Number of adults
• Adults' age
• Number of children
• Children's age
• Number of baby cots
• Number of rooms
• Email address
• Phone number
• Date
• Number of nights
• Event name
• Number of adults
• Adults' age
• Number of children
• Children's age
• Number of baby cots
• Number of rooms
• Email address
• Phone number
Can I make a spa reservation at the Neya Porto hotel ?
• Day Spa:
To make a spa reservation, please send an email to: [email protected] with the following information:
• Desired date
• Desired time
• Spa treatment
• Reservation or accommodation number
• Email address
• Phone number
To make a spa reservation, please send an email to: [email protected] with the following information:
• Desired date
• Desired time
• Spa treatment
• Reservation or accommodation number
• Email address
• Phone number
How to recover lost items from Neya Porto hotel?
Please send us an email at [email protected] with the following info:
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address
- The item you left in the hotel
and your:
- Accommodation number
- Departure date
- Home address
- Phone number
- E-mail address
How many rooms are there at Neya Porto hotel ?
We have 124 rooms.
(Room types for maximum 300 pax)
Classic Double: 1 rooms
• Surface: 1 to 25 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 2 single beds , TV, a/c
In room smoking is not allowed
For more information, please click here
Classic Twin: 1 rooms
• Surface: 1 to 25 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 2 single beds , TV, a/c
In room smoking is not allowed
For more information, please click here
Premium Twin: 11 rooms
• Surface: 1 to 23 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 2 single beds , TV, a/c
In room smoking is not allowed
For more information, please click here
Superior Duplex Suite: 9 rooms
• Surface: 1 to 76 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room
• Equipment: 1 extra king size bed and 1 sofa bed , TV, a/c
In room smoking is not allowed
For more information, please click here
Classico Familiar : 3 rooms
• Surface: 1 to 42 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 2 single beds or 1 double bed and 1 sofa bed , TV, a/c
In room smoking is not allowed
For more information, please click here
Deluxe Premium Suite: 10 rooms
• Surface: 1 to 48 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 1 double bed and 1 sofa bed , TV, a/c
In room smoking is not allowed
For more information, please click here
Deluxe Double / Twin: 7 rooms
• Surface: 1 to 23 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 1 double bed or 2 single beds , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Superior Twin: 3 rooms
• Surface: 1 to 23 m²
• Max occupancy per room: 2 adults and 0 children
• Composition:
• Equipment: 1 single bed , TV, a/c
In room smoking is not allowed
Deluxe Familiar: 8 rooms
• Surface: 1 to 37 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 1 double bed and 1 sofa bed , TV, a/c
In room smoking is not allowed
Classic Suite: 4 rooms
• Surface: 1 to 45 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 1 double bed and 1 sofa bed , TV, a/c
In room smoking is not allowed
(Room types for maximum 300 pax)
Classic Double: 1 rooms
• Surface: 1 to 25 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 2 single beds , TV, a/c
In room smoking is not allowed
For more information, please click here
Classic Twin: 1 rooms
• Surface: 1 to 25 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 2 single beds , TV, a/c
In room smoking is not allowed
For more information, please click here
Premium Twin: 11 rooms
• Surface: 1 to 23 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 2 single beds , TV, a/c
In room smoking is not allowed
For more information, please click here
Superior Duplex Suite: 9 rooms
• Surface: 1 to 76 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room
• Equipment: 1 extra king size bed and 1 sofa bed , TV, a/c
In room smoking is not allowed
For more information, please click here
Classico Familiar : 3 rooms
• Surface: 1 to 42 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 2 single beds or 1 double bed and 1 sofa bed , TV, a/c
In room smoking is not allowed
For more information, please click here
Deluxe Premium Suite: 10 rooms
• Surface: 1 to 48 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 1 double bed and 1 sofa bed , TV, a/c
In room smoking is not allowed
For more information, please click here
Deluxe Double / Twin: 7 rooms
• Surface: 1 to 23 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 1 double bed or 2 single beds , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Superior Twin: 3 rooms
• Surface: 1 to 23 m²
• Max occupancy per room: 2 adults and 0 children
• Composition:
• Equipment: 1 single bed , TV, a/c
In room smoking is not allowed
Deluxe Familiar: 8 rooms
• Surface: 1 to 37 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 1 double bed and 1 sofa bed , TV, a/c
In room smoking is not allowed
Classic Suite: 4 rooms
• Surface: 1 to 45 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 bathrooms
• Equipment: 1 double bed and 1 sofa bed , TV, a/c
In room smoking is not allowed
How can I confirm my booking with the Neya Porto hotel?
• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: [email protected] with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: [email protected] with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.
What are Neya Porto hotel rate plans?
We offer the rate plans below:
- Room Only
- Bed and Breakfast
- Half Board
Rate plans and room upgrades are subject to availability. The upgrade fee is equal to the price difference on our website.
- Room Only
- Bed and Breakfast
- Half Board
Rate plans and room upgrades are subject to availability. The upgrade fee is equal to the price difference on our website.
What is Neya Porto hotel star rating ?
Our hotel is part of Neya Hotels.
- Star rating: 4 stars.
- Service category: Midscale.
More info here
- Star rating: 4 stars.
- Service category: Midscale.
More info here
What is the cancellation policy for Neya Porto hotel ?
Our cancellation policies vary by season.
From November to March, cancellation is free up to 48 hours before arrival.
From April to June and September to October, it’s free up to 5 days before.
From July to August, it’s free up to 72 hours before.
A 100% charge applies year-round for no-shows, early departures or after the above deadlines.
From November to March, cancellation is free up to 48 hours before arrival.
From April to June and September to October, it’s free up to 5 days before.
From July to August, it’s free up to 72 hours before.
A 100% charge applies year-round for no-shows, early departures or after the above deadlines.
